# A job stays queued

> Why a job set to a Skipbox label waits on GitHub, how to read the reason on your account's page, and what to do for each.

Open your account's page on skipbox.dev. **Recent jobs** shows each job's state, and the reason when it didn't run.

## Waiting

- **Your trial or plans are busy.** The trial runs 1 job at a time, and plans run what fits in their vCPU. The job starts when a running one ends. The page says what to add to run more at once. See [Concurrency and queueing](https://docs.skipbox.dev/concurrency).
- **Skipbox is getting a VM for it.** Starting a VM takes a little while. If it waits longer than the page says, write to hello@skipbox.dev.
- **Waits for the installer to sign in.** On an organization, the person who installed the app signs in to skipbox.dev once; then the job runs.
- **Waiting for GitHub to confirm who installed Skipbox.** GitHub hasn't told Skipbox yet. The job runs once it does.
- **Add an email address to start your trial.** Add it on the dashboard, and the job runs.

## Not run

| The page says | Do this |
|---|---|
| Public repository | Skipbox runs private repositories only. Set `runs-on` back to a GitHub-hosted label there |
| More than one size in runs-on | Keep one size label. See [Labels and sizes](https://docs.skipbox.dev/labels) |
| Needs a larger plan | Add a plan of that size, or use `skipbox` |
| The trial runs 4 vCPU jobs | Use `skipbox` during the trial |
| Trial ended, or no plan | Choose a plan. See [Plans](https://docs.skipbox.dev/plans) |
| You already used your trial | Each person gets one trial. Choose a plan |
| Payment still due | Update the card in **Manage billing**. See [Billing](https://docs.skipbox.dev/billing) |

A refused job doesn't restart by itself. After the fix, re-run it on GitHub.

## Not on the page at all

Skipbox didn't get the job. Check that:

- the `runs-on` label is spelled as in [Labels and sizes](https://docs.skipbox.dev/labels);
- the app is installed on the account and may use this repository: on GitHub, open the app's **Configure** page and add the repository;
- the repository is private.

## GitHub cancelled it

GitHub cancels a job queued for 24 hours without a runner. Fix the reason above, then re-run it on GitHub.

Updated 2026-11-09 · https://docs.skipbox.dev/job-queued