Billing, invoices and refunds

How you're charged

You pay by card through Stripe. The card is charged the price of your plans when you subscribe, then on the same day each month until you cancel. Plans added mid-month are charged at once for the rest of that month. There are no usage charges.

Only the person who installed the app on the account can buy, and the same person manages billing.

Invoices and receipts

Stripe emails a receipt for each payment. For past invoices, the card on file and your billing details, open your account's page on skipbox.dev and press Manage billing: it opens Stripe's billing portal.

Skipbox is run by Fluxenic Inc., which also runs Convika, so your receipt and card statement may show Convika.

Refunds

• On request: write to hello@skipbox.dev within 30 days of your first payment, and it's refunded in full, with any other payment of the same subscription. All its plans end then.
• Automatic: in the period your first payment covers, if your first job doesn't start within 10 minutes of its turn, every payment of that period is refunded in full, the plans end, and you're emailed. Time waiting behind your own running jobs doesn't count.

Otherwise a month, or part of one, isn't refunded, except where the law requires it.

A failed payment

Skipbox emails you, and Stripe tries the card again. Update the card in Manage billing. If the payment still hasn't gone through 7 days after it first failed, Skipbox stops taking your jobs. They run again once a payment goes through. Jobs refused meanwhile don't restart by themselves: re-run them on GitHub.

Questions

Write to hello@skipbox.dev.