Cancel and uninstall

Cancel your plans

1. On skipbox.dev, open your account page and press Cancel plans.
2. Skipbox asks one optional question about why. Answer or skip it, then press Continue to cancel.
3. Stripe's billing portal opens on its cancel step. Confirm there.

The plans run to the end of the month you've paid for, and your card isn't charged again. After that, Skipbox stops taking your jobs. Until then you can turn the plans back on in Manage billing; adding plans also withdraws the cancellation.

To have fewer plans rather than none, write to hello@skipbox.dev and we lower them from your next charge.

Before the plans end

Change each job's runs-on back to a GitHub-hosted label:

    runs-on: ubuntu-latest

Jobs still set to a Skipbox label afterwards wait on GitHub, and GitHub cancels them after 24 hours.

Uninstall the app

Uninstall it on GitHub: in the organization's Settings → GitHub Apps, or your own Settings → Applications, press Configure beside the app, then Uninstall. Skipbox then stops taking the account's jobs and removes its runners.

Uninstalling doesn't cancel your plans: Stripe keeps charging them. Cancel them in Manage billing too, or write to hello@skipbox.dev.

What's deleted

Each job's VM is deleted when the job ends. Your job records are deleted 14 days after your plans end. See Data kept and deleted.

Delete your account

Email hello@skipbox.dev from the address Skipbox holds, and we delete the account within a week. Deleting it doesn't cancel your plans: cancel them first.